Magic Ways to Have Difficult Conversations
What your managers can do today to stay professional during emotional engagements
Most managers avoid confrontation because people can become tense or defensive, and they’re unsure how to handle emotions.
Magic Ways to Have Difficult Conversations gives your managers the tools to address issues early, stay composed under pressure, and lead conversations that improves behaviour without escalating the situation.
3.5-Hour Course
Virtual or In-House
Up to 15 Participants
Participants will learn how to:
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Address behaviour early, before it becomes a wider team issue
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Communicate expectations clearly without getting pulled into emotion or past issues
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Manage their own reactions when conversations become uncomfortable or tense
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Keep conversations professional, even when others make them personal
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Set clear, respectful boundaries that are consistently upheld
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Lead conversations that result in genuine follow-through, not short-term compliance
Anna, NSW Education
“Brendan really engaged the audience. He moved around the room so he interacted with everyone and had lots of real world examples.”
Susie, ATO
“Brendan has a nice relaxed style and provides great feedback that is delivered really well. He never makes anyone feel uncomfortable when providing feedback.”
Holly, ATO
“Brendan was very insightful and engaging. He never put anyone on the spot and was always encouraging participation via the chat which is a lot easier for everyone to use.”
Course Overview
Magic Ways to Have Difficult Conversations strengthens your manager’s ability to address behaviour early, communicate empathetically with others, and confidently handle emotional situations to improve team performance.
Understand what makes conversations difficult
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The situations and behaviours that typically trigger avoidance
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Why emotions and uncertainty make conversations harder than they need to be
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How delaying conversations creates bigger long-term problems
Build confidence and assertivenes
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Identify personal communication and behavioural patterns
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Understand the difference between passive, aggressive, and assertive communication
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Develop a more confident, balanced approach to difficult conversations
Handle conversations in practice
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Recognise when a conversation needs to happen, and acting early
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Manage emotional responses, both their own and others
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Use practical techniques, including radical candour, to communicate clearly and respectfully
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Navigate resistance while keeping the conversation productive and focused
“One of the very few training courses
that I actually enjoyed”
That’s what we hear over and over again from participants.
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