Magic Ways to Have Difficult Conversations

What your managers can do today to stay professional during emotional engagements

Most managers avoid confrontation because people can become tense or defensive, and they’re unsure how to handle emotions.

Magic Ways to Have Difficult Conversations gives your managers the tools to address issues early, stay composed under pressure, and lead conversations that improves behaviour without escalating the situation.

ENQUIRE ABOUT DIFFICULT CONVERSATIONS

3.5-Hour Course

Virtual or In-House

Up to 15 Participants

Participants will learn how to:

Address behaviour early, before it becomes a wider team issue

Communicate expectations clearly without getting pulled into emotion or past issues

Manage their own reactions when conversations become uncomfortable or tense

Keep conversations professional, even when others make them personal

Set clear, respectful boundaries that are consistently upheld

Lead conversations that result in genuine follow-through, not short-term compliance

Two work team members having a face to face conversation

Who is this for?

This is especially valuable for managers who avoid difficult conversations altogether, or find they become tense, emotional, or unproductive.

ENQUIRE ABOUT DIFFICULT CONVERSATIONS

Anna, NSW Education

“Brendan really engaged the audience. He moved around the room so he interacted with everyone and had lots of real world examples.”

Susie, ATO

“Brendan has a nice relaxed style and provides great feedback that is delivered really well. He never makes anyone feel uncomfortable when providing feedback.”

Holly, ATO

“Brendan was very insightful and engaging. He never put anyone on the spot and was always encouraging participation via the chat which is a lot easier for everyone to use.”

Course Overview

Magic Ways to Have Difficult Conversations strengthens your manager’s ability to address behaviour early, communicate empathetically with others, and confidently handle emotional situations to improve team performance.

Understand what makes conversations difficult

The situations and behaviours that typically trigger avoidance

Why emotions and uncertainty make conversations harder than they need to be

How delaying conversations creates bigger long-term problems

Build confidence and assertivenes

Identify personal communication and behavioural patterns

Understand the difference between passive, aggressive, and assertive communication

Develop a more confident, balanced approach to difficult conversations

Handle conversations in practice

Recognise when a conversation needs to happen, and acting early

Manage emotional responses, both their own and others

Use practical techniques, including radical candour, to communicate clearly and respectfully

Navigate resistance while keeping the conversation productive and focused

“One of the very few training courses
that I actually enjoyed”

That’s what we hear over and over again from participants.

Get leadership training tailored to your organisation by filling out the form below.

You will be contacted within 24 hours to discuss the kind of training that will have the greatest impact.

Send your enquiry today!