The Manager as Coach:
Building Capability Through Everyday Conversations
Today’s managers are expected to deliver results and develop people – often at the same time and under pressure.
So, the challenge is to shift from a traditional “tell and fix” approach to one that builds capability, ownership, and confidence through effective coaching conversations.
Rather than adding another task to an already full workload, this workshop focuses on practical, everyday coaching skills that can be applied in one-on-ones, performance discussions, and informal check-ins.
Participants will learn how to ask better questions, listen more effectively, and support their people to think, decide, and act for themselves – while still maintaining accountability and performance standards.
1-Day Course
What you will learn:
Explain the role of the manager as coach.
Adopt a coaching mindset.
Demonstrate core coaching skills.
Apply a simple coaching framework to structure effective coaching conversations.
Use coaching techniques to support performance.
Identify and leverage everyday coaching opportunities.
Course Content
THE IMPORTANCE OF A COACHING MINDSET
-
Why “manager as coach” matters in today’s workplaces
-
The shift from fixer and expert to enabler and developer
-
Coaching vs managing vs mentoring vs counselling
DEVELOPING A COACHING MINDSET: FROM TELLING TO ENABLING
-
Common managerial traps: advice-giving, rescuing, micromanaging
-
Growth mindset and belief in people’s capability
-
Holding accountability while empowering ownership
CORE COACHING SKILLS EVERY MANAGER NEEDS
-
Deep listening (levels of listening)
-
Asking powerful, open questions
-
Using silence and curiosity
-
Reflecting, summarising, and challenging respectfully
A SIMPLE COACHING MODEL FOR MANAGERS
-
GROW (Goal, Reality, Options, Way Forward)
or
-
CLEAR / OSKAR / a simplified in-house model
-
How to use the model in:
-
10-minute check-ins
-
Performance conversations
-
Development discussions
-
COACHING FOR PERFORMANCE AND ACCOUNTABILITY
-
Coaching through underperformance
-
Balancing empathy with accountability
-
Moving from excuses to commitment
-
Coaching around priorities, focus, and standards
EMBEDDING COACHING INTO EVERYDAY MANAGEMENT
Coaching moments in:
-
1:1s
-
Team meetings
-
Informal check-ins
-
After mistakes or wins
-
Creating a coaching habit
-
Leading a coaching culture within the team
“One of the very few training courses
that I actually enjoyed”
That’s what we hear over and over again from our participants.
Join hundreds of organisations investing in their people with foundational leadership training.
Fill out the form below to request a FREE quote ⬇️