About
In today’s fast-paced and often unpredictable work environments, resilience is not just an individual trait—it is a collective capability that shapes performance, wellbeing, and long-term success. Individual resilience and the ability to manage stress are important, but resilience at a team level is something people don't often consider. At the end of this course you should be able to: • Explore the causes, signs and symptoms of stress • Determine how stress affects the brain, emotions, decision-making, and behaviour • Differentiate between productive pressure and chronic overload • Set expectations and establish psychological safety • Define resilience at individual, team, and organisational levels This course will cover: THE SCIENCE OF STRESS, PRESSURE AND PERFORMANCE • Fight/flight/freeze response in the workplace • Cognitive load, emotional regulation, and fatigue • The performance curve (Yerkes–Dodson Law) • Early warning signs of team overload and burnout PSYCHOLOGICAL SAFETY AND TRUST AS THE FOUNDATION FOR TEAM RESILIENCE • What psychological safety is (and isn’t) • The impact of fear-based vs. trust-based cultures • Leader behaviours that build or break safety• Speaking up, learning from failure, and adaptive performance BUILDING RESILIENT TEAM HABITS AND MICRO-PRACTICES • Energy management vs. time management • Micro-boundaries, recovery cycles, and sustainable pace • Team norms for communication under pressure, workload management & conflict recovery • Preventing “quiet burnout” and emotional withdrawal STRENGTH BASED COLLABORATION AND COLLECTIVE RESILIENCE • Strengths vs. weaknesses mindset • Collective efficacy and team confidence • Recognition, progress, and motivation during stress • The neuroscience of positive momentum MANAGING CHANGE AND UNCERTAINTY • The emotional cycle of change • Loss, resistance, and meaning-making • Leading through setbacks without blame • Maintaining morale during uncertainty • Decision-making under stress